Agreement / Terms and conditions

Introduction

The company information and services

The company “Vantage Travel International Limited” is a New Zealand-registered Limited Company located at Level 3 of Building 4, Candida Office Complex, 61 Constellation Drive, Rosedale, Building 4, (Regus), Auckland, 0632, New Zealand NZBN 9429046995810, GST Number 126740972 and IATA number 24345812. The company has been granted access to the Visa portal of the ministry of foreign affairs of the kingdom of Saudi Arabia by the Saudi Embassy in New Zealand. This access/permission allows The company to provide visa consultancy, conduct the visa process, upload the data, and pay the required fees on behalf of visa applicants. The company is an approved visa services agent of the Saudi Embassy in New Zealand, not a representative of the embassy or the Saudi ministry of foreign affairs. The travel visa will be issued by the Saudi Embassy. The company can act as an agent for the client with other embassies in New Zealand who require or accept the company agency services. The company provide consultancy and assists the client through the Visa application process. The company does not issue travel visas, travel visas are issued by governments agency like embassies, ministries of foreign affairs and overseas diplomatic missions.
The company provides consular services to individuals, families, corporates, and other forms of organisations. Our visa processing service can include and not be limited to all or some of the following services. Handling the document’s translation, verification, notarisation, authentication, and legalisation. These services will be provided by a third party such as New Zealand registered translators, notary public, medical professionals, medical organisations, business chambers, the New Zealand Ministry of Foreign Affairsand Trade, the Saudi cultural missions, foreign embassies, and registered courier services.

Delivery of Service

Once the client signs the service agreement, the company will endeavour to deliver the Service to the client within the time agreed time frame. However, the suggested time periods for delivery of the services are estimates only and in certain cases, this may take longer, depending on the complexity of the client’s profile and the type of service the client selects. The company does not issue visas or passports and cannot make any guarantee that any issuing authority will issue any document, grant a visa or reject an application. The company representative will deliver the completed applications by hand or via a signed and tracked mail. A delivery charge will be added to the client’s order. Secure Mail, Same day couriers, Overnight Couriers, International Courier services and other third-party delivery companies are subject to the conditions set by these individual companies. The company accepts no liability for loss or delays incurred when using third-party companies.
The client must read the following terms and conditions carefully before using the company visa services, and make sure to correctly understand the information on the company’s website, prints, emails, messages, and any other materials during the process of the service. The client will contact the company if help or clarification is needed to understand any information.
The client confirms that by using our visa services the client agrees to be bound by the Terms and Conditions. If the client disagrees with the Terms and Conditions, the client must not use our Visa services and the client must not use any information provided by our website, prints, emails, text and media messages, and any other materials. The client must keep a copy of these Terms and Conditions for reference.

The client confirms the following:

To supply the company at the start of the services and during the visa service process with original, accurate, genuine documents. Any legal or financial implications incurred by the company as a result of the submission of fraudulent or false documents will be the liability of the applicant only and not the company
To inform the Company immediately of any changes in the client’s circumstances that are related to or may affect the client’s visa application or the client document’s legalisations.
The company shall not be responsible for any loss arising from the client’s failure to respond to any requests for information and/or documents or any failure to provide information and/or documents that may affect the client’s application.
In case the client provided false or misleading information, did not pay for the services, or breached any of these terms and conditions of the agreement, The company has the right to terminate the agreement and stop the services.
To pay the company for the Services and for any expenses as and when such payments are due, as indicated in this agreement including third-party expenses associated with their applicant if any. The company reserves the right to retain all passports, documents, and applications until payment of the amount is received in full.
The company will use its best endeavours to process applications for visas, and/or documents at the client’s request. However, the company shall not be held responsible for, nor accept any liability for the actions or inaction of any third party such as and not limited to translators, lawyers, notary public, medical councils, business chambers, contractors, consulates, embassies, couriers, or government departments and agencies in delaying or not issuing such legalisation or rejection of visa issuance for any reason whatsoever and they may not provide a reason for the rejection.
The company reserves the right to refuse in its total discretion to handle any application at any time and no reason needs to be given.

Fees of Vantage Travel International

Any fees paid to the company are for the provision of the required services. The client is responsible for paying all fees and applicable taxes associated with our services using one of our accepted payment methods. The company will charge a 3.5% transaction fee on all credit cards, and the company will charge international bank transfer fees for non-NZ payments.
Our professional fees are separate fees and they do not include any embassy fees, visa fees or any other service fees.

Fees of embassies, services suppliers and all third parties

Refund Policy

The company fees are for professional advice and expertise in relation to the client’s chosen Service. Once the Service has been provided to the client, it cannot be returned, whether or not the client has changed his/her mind or the client no longer wishes to utilise it.
In case the client’s application is rejected (extremely unlikely to happen), the client is entitled to a refund of 50% of our handling fees. However, the client is still responsible for the payments of MOFA, DIA, Notary public, couriers, embassies, and professional charges.

Force Majeure

The company will not be liable to the client or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing or failure to perform any of our obligations under these Conditions if such delay or failure is caused by events outside our reasonable control including, without limitation, acts of God, government action, war or national emergency, acts of terrorism, protests, riots, fire, floods, strikes or other industrial action of whatever nature. If the company is unable to perform its obligations under these Terms and Conditions, the company will promptly notify the client of the nature and extent of the circumstances in question. Our performance under the Contract is deemed to be suspended for the period that the event in question continues, and the company will have an extension of time for performance for the duration of that period.

General Provisions

The company reserves its right to issue proceedings for recovery of its fees/costs in the New Zealand courts.
The company reserve the right to charge the client interest on all outstanding overdue invoices as per New Zealand laws.
If any provision of the Terms and Conditions, is found by any court, tribunal, or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, unenforceable or unreasonable it will, to the extent of such illegality, invalidity, voidness, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Terms and Conditions shall continue in full force and effect to the fullest extent permitted by law
Failure or delay by us in exercising any right or remedy provided by the Terms and Conditions or by law will not be construed as a waiver of such right or remedy or a waiver of any other right or remedy.
A person who is not a party to the Terms and Conditions will have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms and Conditions.
The client has 14 days after completion of work by The company from the issue visa date (or if not issued, from the date of order) to inform The Company of any claim related to our services. Once the relevant deadline has passed, any rights for rectification or compensation shall expire.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between the company and the client in relation to the services and the use of the company’s website and supersede any prior agreement, understanding or arrangement between the two parties, whether oral or in writing.
The client acknowledges that, in agreeing to the Terms and Conditions, the client has not relied on any representation, undertaking or promise given by the company or implied from anything said or written in negotiations prior to such agreement except as expressly stated in these conditions.
Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract concluded between us (unless the such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
The Information published on the website doesn’t constitute advice, it may change from time to time and varies from one applicant to another, therefore The client must not rely solely on it.
The client understands that the embassies and other organisations may inspect their information to perform their regulatory function.
To maintain the highest standards of courtesy and service and help with training purposes, the company may monitor or record our phone conversations with the client.
The company have the right to revise and amend these Terms and Conditions from time to time without notice to the client. The company will post any material changes on the Website.

Law and jurisdiction